Wiser Health and Social Care Ltd trading as Dr Kellyn

Last updated: 30 September 2026

We respect your privacy and take care of the personal information you share with us. This policy explains how we use it when you visit our website, contact us, receive our emails or use our services, including Dr Kellyn’s Dementia Carers Community.

Who we are

Wiser Health and Social Care Ltd trading as Dr Kellyn is responsible for your personal information (the “data controller”).

Company number: 12307009
Address: Southcote, Southampton road, Cadnam, SO40 2NF
Privacy enquiries: info@drkellyn.co.uk

What we collect

Depending on how you interact with us, we may collect:

• Your name, email address and other contact details.

• Enquiries, bookings, purchases, membership details and communication preferences.

• Information you choose to share in messages, support sessions or the Community.

• Technical information, such as your IP address, browser details and website activity, and email engagement information where tracking is enabled.

Payments are handled by our payment providers. We do not store your full payment-card details.

 How and why we use your information

We use your information to:

• Respond to enquiries and provide services you request.

• Manage bookings, payments and Community access.

• Deliver email resources you sign up for.

• Send news, support resources and offers where you have agreed to receive them.

• Maintain accounts, improve our services and protect our website and Community.

Our lawful bases are contract for providing purchased services; consent for email marketing and optional tracking; legal obligation for required records; and legitimate interests for responding to enquiries, administering and protecting our services, and improving them while respecting your rights.

You can unsubscribe from marketing emails at any time using the link in each email. We may still send essential messages about an active booking or membership.

Sensitive information and Community privacy

You do not need to provide health information to receive our email resources. Please avoid sharing identifiable information about someone else’s health in forms or Community discussions.

Where a service requires us to collect health information, we will explain its purpose and the applicable legal basis and special-category condition separately before collecting it.

Information you post in the Community, or share during group sessions, may be seen or heard by other participants. Please share only what you are comfortable sharing. Live carer support sessions are not recorded. Where an educational webinar is recorded, we will let participants know beforehand.

  Who we share information with

We share information only where needed with trusted providers supporting our services, including Systeme.io, Microsoft 365, Zoom, and the payment providers used at checkout. Relevant staff, contractors and professional advisers may also have access where necessary.

We do not sell your personal information. We may disclose it where required by law or where legally permitted and necessary to address a safeguarding concern.

Some providers may process information outside the UK. Where required, we use recognised safeguards, such as adequacy regulations or approved contractual protections. You can contact us for details of the safeguards relevant to your information.

How long we keep information

We keep information only for as long as needed for its purpose, taking account of our relationship with you, legal requirements and any outstanding enquiries, complaints or claims.

We retain financial records for the applicable statutory period. If you unsubscribe, we may retain a minimal record to ensure we respect your choice. Community content may remain visible after membership ends; contact us to discuss removal.

Cookies and security

Our website may use cookies and similar technologies. Where consent is required for optional analytics, advertising or embedded content, we will ask before enabling them. Further details are available in Cookie Policy.

We use appropriate technical and organisational measures to protect personal information and limit access to people who need it.

Your rights

Depending on the circumstances, you can ask to access, correct or delete your information, restrict or object to its use, or receive a portable copy. You can withdraw consent at any time without affecting the lawfulness of earlier processing.

To exercise your rights, contact info@drkellyn.co.uk

You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113.

We may update this policy as our services change. The latest version will always be available on our website.